Last Updated: October 22, 2026

Welcome to Khoshbu. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our fragrance collections, or purchase our products.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Who We Are

Khoshbu is an online perfume and fragrance store offering a selection of fragrances for men and women in Pakistan.

Website: https://khoshbu.com/

Throughout this Privacy Policy, “Khoshbu,” “we,” “us,” and “our” refer to the business operating this website.

2. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, transaction amounts, payment method, and order history.

• Account Information: Login credentials and account preferences, if you register an account.

• Technical Information: IP address, browser type, device information, and website usage data.

• Communication Information: Messages, inquiries, reviews, or feedback you voluntarily submit.

We collect information necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfill your orders.

• Arrange product delivery and provide shipping updates.

• Contact you regarding purchases, inquiries, or customer support.

• Manage your customer account and order history.

• Process payments and handle refunds, where applicable.

• Improve our website, products, and shopping experience.

• Detect fraudulent transactions and protect website security.

• Send promotional updates and special offers where you have consented or where otherwise permitted by applicable law.

• Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis.

4. Orders and Payment Information

When you purchase a product from Khoshbu, we collect the information required to process and deliver your order.

Depending on the payment method you select, payment information may be processed by an authorized third-party payment service provider.

We do not intentionally collect or store complete payment card details on our website unless specifically required by an enabled payment integration.

For Cash on Delivery orders, we use your contact and delivery details to arrange shipment and order confirmation.

5. Cookies and Website Tracking

Our website uses cookies and similar technologies to support essential shopping features and improve website performance.

Cookies may be used to:

• Remember products added to your shopping cart.

• Maintain checkout and customer sessions.

• Save login information and account preferences.

• Remember selected website settings.

• Understand website traffic and performance, where analytics tools are enabled.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect shopping cart, checkout, or account functionality.

6. Comments and Product Reviews

If you leave a product review or comment, we may collect the information entered in the submission form, along with your IP address and browser information for security and spam prevention.

Approved reviews may be publicly displayed on our website along with the name you provide.

We reserve the right to moderate reviews and remove content that violates our website policies.

7. Sharing Your Information

We may share necessary personal information with trusted service providers involved in operating our business, including:

• Courier and delivery companies responsible for shipping orders.

• Payment service providers that process transactions.

• Website hosting and technical support providers.

• Email, messaging, and customer support service providers.

• Analytics and security services, where enabled.

These providers receive only the information reasonably necessary to perform their services.

We do not sell your personal information to third parties.

We may also disclose information when required by applicable law or a valid legal request.

8. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, and disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to protect their account passwords and avoid sharing sensitive login information.

9. How Long We Retain Your Information

We retain personal information for as long as reasonably necessary to:

• Process and manage customer orders.

• Maintain relevant transaction and business records.

• Provide customer support.

• Meet applicable accounting, tax, and legal obligations.

• Resolve disputes and protect against fraud.

Customer account information may be retained while an account remains active or until a valid deletion request is processed, subject to legal retention requirements.

10. Your Privacy Rights

Depending on applicable law, you may request to:

• Access personal information we hold about you.

• Correct inaccurate or outdated information.

• Request deletion of eligible personal information.

• Withdraw consent for optional marketing communications.

• Request information about how your data is processed.

Certain records may need to be retained for legal, security, accounting, or administrative purposes.

To submit a privacy-related request, please contact us through the contact details available on our website.

11. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment providers, or delivery services.

These third-party websites operate under their own privacy policies.

Khoshbu is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage you to review their policies before sharing personal information.

12. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has submitted personal information without appropriate permission, please contact us so we can review the matter.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage visitors to review this page occasionally.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through our website.

Khoshbu — Fragrance That Defines You

Website: https://khoshbu.com/

Contact Page: https://khoshbu.com/contact/